About
I write operations documentation that holds up under pressure: runbooks, SOPs, troubleshooting guides, and KB-style articles. Background: procedure-driven work on high-consequence systems (ROC + operations).
What I deliver
- Runbooks (alarm / incident response)
- SOPs + checklists (routine work)
- Troubleshooting guides (fast checks + decision points)
- KB/help-center articles
How I work
- Action-first steps; one step = one action
- Decision points written as IF/THEN
- Escalation packages that copy/paste cleanly
- Verification criteria (clear pass/fail)